24/7 Assessments

Hospitalization FAQs

Below are answers to many of the frequently asked questions we receive at Brooke Glen Behavioral Hospital. If you have additional questions, please contact us.

What information will I need to present during the admission process?

  • All mental health issues you are experiencing
  • Any medical conditions you may have
  • Demographic information (i.e. address, phone, etc.)
  • Your insurance information

Who can refer patients to Brooke Glen?

  • Family members or friends of a patient
  • Emergency rooms
  • Counselors/therapists
  • Psychiatrists/psychologists
  • The patient may also call or walk in to the facility

Will my health insurance cover my stay?

Brooke Glen accepts most insurance. If a patient presents with an insurance that is out of network, we will try to work with that insurance company to approve the stay. If a patient presents with no insurance, but is eligible for Medicaid, we will begin the Medical Assistance Application process for the patient.

What is the admissions process?

We would like to assure the smoothest admission process possible for your family member.

  • When a patient arrives in the admissions area, staff is required to search the patient for any contraband items. These are items that may be used to harm the patient or others. Any bags brought with the patient will be placed in our belongings closet. The items will be searched once the patient reaches the unit.
  • The patient will be required to fill out a ‘demographic form’. This information will include name, date of birth, address, insurance, etc.
  • The patient will meet with a Master’s Level Clinician who will complete an assessment with the patient. This information discussed will include the immediate mental health emergency that has brought the patient in to the hospital.
  • The patient will need to sign paperwork. The paper work includes privacy forms, insurance forms, etc.
  • A picture is taken of all patients to ensure the identity of the patient while they are on the unit. This helps staff to easily recognize patients.
  • The patient will be offered food and drink if he or she requires it.


Is Brooke Glen open evening and weekends?

Brooke Glen is open 24 hours a day, 7 days a week.

What is the average length of stay?

The length of stay is determined on an individual basis with consideration of each patient’s treatment and discharge plans. A patient’s stay will be determined through consultation with one’s treatment team, under the direction of the attending physician.

What should I bring with me?

Each unit has a washer and dryer available to do laundry. Please bring approximately a week’s worth of clothes, pajamas, socks, undergarments, and a pair of shoes. Patients will not be permitted to walk around the facility without proper foot wear. Please make sure toiletries are in their original containers. DO NOT bring anything in glass containers or in aerosol containers. Any clothing with drawstrings, belts, and shoes with laces are not permitted. Vending machines are available. Please bring any medication you may be taking. This will help us prescribe the correct dosages. We will provide you with medication during your stay.

What items are not allowed at Brooke Glen?

Items known as ‘contraband’ will not be permitted at Brooke Glen. These items may be used to harm self or others and will be promptly removed from the patient. These items include, but are not limited to:

  • Any type of electronic devices such as cell phones, iPods, laptops, etc.
  • Jewelry
  • Any substances that may be abused (drugs, alcohol, etc.)
  • Tight fitting clothing, clothing that has profanity written on it, revealing clothing, belts, and clothes with drawstrings.
  • Food and beverage (all meals and snacks will be provided)
  • Shoelaces

Any sharp objects, glass, soda cans, spiral notebooks, etc.Any items considered contraband will be placed in a locked closet until discharge. Any item considered a WEAPON will be taken immediately and will require pick up from a friend or family member within 72 hours or it will be disposed of properly. Brooke Glen is not responsible for any items left after discharge.

Where is Brooke Glen located?

Brooke Glen is located at 7170 Lafayette Ave. in Fort Washington, Pennsylvania. We are approximately 20 minutes outside of Philadelphia. We are a few miles off of the Pennsylvania Turnpike (exit 339) and Route 309. We are very close to Routes 63 and 73 as well.

Can I reach Brooke Glen using public transportation?

Brooke Glen is located literally one block away from the Fort Washington Train Station (Regional Rail Train R5) and approximately one block away from the Septa Bus Stop (Bus 94).

Do I need to make an appointment?

We recommend a patient, friend, or family member please call ahead before walking in to our facility. Of course, we do allow patients to walk in with no prior notification, however, the wait may be longer than expected and there may not be a bed available. We do not set up ‘appointments’ but we do appreciate prior notice so that the wait will not be as long. Those patients who require immediate attention will be seen first to ensure a safe admissions area.

Is my health information private?

Yes. Due to HIPAA, (Health Insurance Portability and Accountability Act) staff at Brooke Glen is not allowed to discuss your health information with anyone not involved in your direct treatment here at the hospital. Staff is not allowed to provide demographic information, insurance information or treatment progress to anyone unless the patient gives permission by signing a ‘release form’. Staff is not allowed to even confirm or deny if a patient is in our facility. This is to protect the patient’s right to privacy. Staff will be able to speak with other health care providers if it is in the best interest of the patient’s well being.

What can I expect from the discharge process at Brooke Glen Behavioral Hospital?

Continuing care planning begins at the day of admission and is coordinated with your team and support systems. You and your assigned social worker will develop a comprehensive continuing care plan that includes but is not limited to; follow-up appointments with aftercare providers, crisis plan, and support group information.

How much medication will I get when I am discharged from the hospital?

Upon leaving the hospital, you will receive a prescription from your physician to help you maintain your medication. While it may vary on a case-by-case basis, the typical prescription is for a 15 or 30-day supply. You can discuss this with your physician prior to discharge. We are not able to foresee exactly how much your medication will be, although through collaboration with your social worker, you should be able to leave with an estimate of the cost.

How soon after discharge will I get an appointment for?

The hospital strives to ensure every patient leaves having their next appointment scheduled within seven days of their discharge from Brooke Glen. This may vary based on where you live and your insurance provider network availability. If you have an existing mental health provider your social worker will schedule an appointment as soon as possible post discharge.

Will I get any paperwork when I discharge?

Upon discharge you will receive a copy of your continuing care plan ,as well as a copy of the physician discharge summary. These documents will list your aftercare appointment(s), your individual crisis plan, as well as information regarding your diagnosis and discharge medication?

Will my aftercare provider get any information on my treatment at Brooke Glen?

At discharge, your social worker will fax the aftercare documents to the next provider so that they are aware of what course of treatment occurred while you were in the hospital. This information also lets them know what recommendations were made for continuing care.

Are you able to provide a note to my employer to excuse my time missed from work?

Prior to discharge, alert your social worker that you need a note for work. Exact wording of the note will be discussed with the treatment team and signed by your social worker and physician. You will be provided a copy of this note to be distributed at your discretion.